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*ORDERS BY 12PM FOR NEXT DAY PICK UP*

Terms & Conditions

Applicable to: Gourmet Occasions (operated by Lamin8 Pty Ltd)
TERMS OF SALE & REFUNDS POLICY
Effective Date: 1/08/2025
Last Updated: 26/11/2025

1. About Gourmet Occasions
Gourmet Occasions is operated by:
LAMIN8 PTY LTD
ACN 110 592 731 · ABN 13 110 592 731
Trading as Gourmet Occasions
Postal Address: PO Box 6973, Silverwater NSW Australia
Customer & legal enquiries: jian@patisserie.com.au

2. Scope of This Policy
This policy applies to all consumer purchases made via the Gourmet Occasions website, including:

  • Online payment and order requests

  • Pre-order enquiries

  • Pickup arrangements
     

No shipping or delivery is currently offered. All orders must be collected from our Silverwater location.

3. Ordering Process
For website orders:

  • Orders are subject to confirmation.

  • Some products may require minimum lead times or order quantities.

  • When placing an order online, you accept that products are intended for pickup only.
     

For enquiry-based orders:

  • Pricing, final specifications and pickups will be confirmed directly via email or phone.

  • A sales order or invoice may be issued before payment.
     

4. Pricing & GST
All Gourmet Occasions party food items (GST included)
Empty tart shells(GST exempt)
Prices shown online are in Australian Dollars (AUD).

5. Pickup & Risk Transfer
All orders must be collected from:
Continental Patisserie Warehouse – 19-23 Egerton Street, Silverwater NSW

  • Risk of product damage transfers to the customer upon collection.

  • Customers are responsible for ensuring products are transported and stored correctly after pickup.


​6. Product Quality & Serving Presentation

  • Product images are for illustration and serving suggestion only.

  • Variations may occur due to ingredient availability or seasonal supply.

  • Any specific presentation requirements must be requested when placing the order.
     

7. Allergen Notice
All relevant allergen information will be provided online or in final confirmation.
This policy does not replace the full allergen advisory. Please see our “Allergen & Product Safety Policy” for full details. For more information contact info@patisserie.com.au

8. Refunds & Returns Policy
Under Australian Consumer Law, you are entitled to a repair, replacement or refund - if the product:
- is faulty or not safe
- does not match the description or agreed specification
- is not fit for its intended purpose
Change-of-mind returns are not accepted, due to the perishable nature of food products and food safety legislation.

Issue Resolution Process
If you believe there is a problem with your order:

  1. Contact us immediately (within 48 hours of pickup) at sales@patisserie.com.au

  2. Include order number, product details and description of the issue

  3. Where relevant, provide photos of the product
     

We will assess the matter and respond within 48 business hours.

9. Order Cancellation

  • Once preparation has begun, cancellation fees may apply.

  • For custom orders, deposits may be non-refundable.

  • Orders may be cancelled prior to production or preparation.
     

10. Limitation of Liability

  • To the extent permitted by law:

  • Our liability is limited to the refund or replacement of the product.

  • We are not liable for product misuse or improper storage after pickup.

  • This does not override your consumer rights under Australian law.
     

11. Acceptance of Terms

  • By placing an order or making payment via the website, you agree to:

  • This Terms of Sale & Refunds Policy

  • Our Privacy Policy

  • The Website Terms of Use
     

12. Governing Law

  • This policy is governed by the laws of New South Wales, Australia.

  • Any disputes must be referred to the exclusive jurisdiction of NSW courts.
     

13. Contact Information

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