You can reach us at 02 8748 7100 during our office hours of 8am - 2pm Monday to Friday. If you are contacting us before or after this time feel free to email sales@patisserie.com.au (mailto:sales@patisserie.com.au)where we monitor our messages regularly and will be in touch as soon as possible.

Gourmet Occasions is located at 19-23 Egerton Street, Silverwater NSW 2128. Gourmet Occasions is the retail arm of Continental Patisserie; it is not a retail store. All orders are available for pick up only at the Continental Patisserie factory in Silverwater. All orders have to be in by 12pm the day before, and we are not open on weekends.

Simply order online. Just click through to the menu, add to cart the items you are after and follow the prompts at checkout. Order online here gourmetoccasions.com.au (https://www.continentalpatisserie.com.au/gourmet-occasions) Email us at sales@patisserie.com.au(mailto:sales@patisserie.com.au) Call us on 02 8748 7100

You sure can! Our ordinary cut off time is 12pm for next day pick up, but you can lock in your order from whenever you are ready!

Once you place an order with us, you will receive an order confirmation via email. This confirmation serves as proof that we have received your order. If you haven't received a confirmation, please contact our customer service team at sales@patisserie.com.au (mailto:sales@patisserie.com.au)and they will assist you.

We do. However, please note our products are made in a kitchen whereby ingredients such as eggs, fish, sesame, peanuts, milk, soy, nuts, tree nuts, gluten, lupin, sulphites and crustaceans are also used. Whilst precautions are taken to separate these ingredients on request, we cannot guarantee the complete absence of these ingredients. Please download our specification sheet for more information or contact: info@patisserie.com.au (mailto:info@patisserie.com.au)

Absolutely. We love feeding a crowd. For large quantities or office events, simply order as usual online – our system will show what’s available. For very large enquiries, contact us and we’ll help plan your menu.

Not at the moment – everything is pickup only to ensure the food is fresh, beautiful, and handled with care.

Each product has slightly different requirements, but here’s the general guide: Savoury items Refrigerate until heating/serving. Cakes Store chilled unless serving immediately. Mini desserts Refrigerate; remove 10–15 minutes before serving for best texture. Party packs Follow the individual instructions provided on each item. Can the savoury items be reheated? Yes – they’re designed to reheat beautifully. Pop them in the oven (not microwave) until warm and crisp.

Our products are freshest on the day of pickup, but most will keep up to 3 days refrigerated.

Not at the moment – our range is designed for speed, convenience, and guaranteed quality. But the selection is large (and beautiful).

If the kitchen hasn’t begun preparing it, we can sometimes help. Contact us ASAP on 02 8748 7100 or sales@patisserie.com.au (mailto:sales@patisserie.com.au)

Cancellations depend on preparation stage. Reach out quickly and we’ll do our best. Contact us on 02 8748 7100 or sales@patisserie.com.au (mailto:sales@patisserie.com.au)