This privacy policy is written in compliance with the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), and adapted for Wix-hosted websites using online forms, payment systems, and tracking tools (Google Analytics, Meta Pixel, Wix email marketing, etc.).
 
Sections include both business entities and clarify differences in B2B and B2C data use.
PRIVACY POLICY
Effective Date: 26/11/2024
Last Updated: 26/11/2025
 
1. About This Policy
This Privacy Policy explains how we collect, use, store and protect personal information provided via this website and any related digital services.
 
This website operates on behalf of two related business divisions:
Continental Patisserie Australia Pty Limited (ACN 091 979 001, ABN 20 091 979 001)
Wholesale gourmet patisserie products (B2B only, information and enquiry focus).
 
Lamin8 Pty Ltd trading as Gourmet Occasions (ACN 110 592 731, ABN 13 110 592 731)
Retail sales of gourmet patisserie party products (B2C, with online ordering and payment)*
 
PO Box 6973, Silverwater NSW Australia
Contact Email: info@patisserie.com.au
 
*Note: Gourmet Occasions is pickup only. No shipment or delivery service is currently offered.
 
2. What Personal Information We Collect
We may collect the following types of personal information via website forms, enquiries, newsletter sign-ups, online orders* or catalogue downloads:

• Name, business name or company details

• Email address and phone number

• Delivery or pickup details (Gourmet Occasions only)

• Account login details (if created by user)

• Payment information (via secure third-party payment gateway)

• Preferences, order history or enquiry context

• Technical data (IP address, device, browser, via cookies)
   

For B2B users (Continental Patisserie): Contact and company information is collected for wholesale enquiries, catalogue access or client support.
 
For B2C users (Gourmet Occasions): Contact, payment and order-related details may be collected for processing orders and customer service.
 
3. How We Collect Information
We only collect personal information that is necessary for our business operations. This may occur via:

• Website enquiry forms

• Newsletter subscription or marketing opt-in

• Online order and payment processing (Gourmet Occasions only)

• Customer account creation

• Catalogue download request

• Contact made via phone, email, or in person

• Website tracking technologies (see Section 8 – Cookies & Analytics)
   

We do not collect sensitive information unless authorised by law or expressly provided by you (e.g. allergy disclosure with consent).
 
4. Why We Collect Personal Information
Applies To:

• Responding to enquiries or sample requests
  Continental Patisserie / Gourmet Occasions
   

• Processing and fulfilling orders
  Gourmet Occasions
   

• B2B relationship management
  Continental Patisserie

 

• Sending marketing or promotional emails (with consent)
  Continental Patisserie / Gourmet Occasions
   

• Improving website performance and customer experience​
  Continental Patisserie / Gourmet Occasions
   

• Legal, tax and compliance requirements
  Continental Patisserie / Gourmet Occasions

 
5. Email Marketing & Consent (Spam Act 2003)
We only send marketing communications when:

• You have actively opted in, or
   

• You are an existing B2B client (inferred consent), and messages relate to products/services you may reasonably expect.
   

All marketing emails:

• Include our business identity

• Include an unsubscribe link

• Are managed via Wix or approved third-party tools

We do not sell or share email lists with third parties.

6. Disclosure of Personal Information
We may share information with:
 

• Website hosting provider (WIX)

• ​Secure payment processors (e.g. Stripe)

• Email and CRM tools

• IT, analytics or legal service providers

• Government authorities when required by law

• Some data may be stored on servers outside Australia, including the United States and Europe.

• By providing personal information, you consent to this cross-border transfer. We take reasonable steps to ensure compliance with Australian Privacy Principles.
   

7. Data Storage & Security

• We use Wix’s hosted platform and secure third-party tools for safe data handling. This includes:

• SSL encryption

• Restricted access based on job roles

• Secure payment gateways (PCI-compliant)

• Regular system updates
   

8. Cookies, Analytics & Tracking Technologies

• This website may use cookies, analytics and tracking tools, including:

• Google Analytics

• Meta (Facebook) Pixel

• Wix visitor analytics

• Email tracking (opens/clicks)

• Users are notified via a cookie banner or policy.

• Tracking helps improve site performance and marketing relevance.
   

9. Access, Correction & Rights to Data
You may:

• Request access to your personal data

• Request correction of inaccurate information

• Withdraw consent for marketing at any time

• Request data deletion (unless required by law)

• Requests can be made by emailing info@patisserie.com.au
   

10. Website Links & Third Parties

• Our website may link to external websites (e.g., social media, delivery partners, catalogue hosting).

• We are not responsible for the privacy practices of those sites.
   

11. Contact & Complaints

• For privacy questions or concerns:

• Email: info@patisserie.com.au

• Postal: PO Box 6973, Silverwater NSW Australia

• You may also contact the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.
   

12. Updates to This Policy

• This policy may be updated periodically. The latest version will always be published on our website. We recommend checking this page regularly.
   

13. Governing Law

• This Privacy Policy is governed by the laws of New South Wales, Australia, and applicable Australian privacy legislation.